Providing excellent customer service via chat is an important way to help boost your sales and build customer loyalty.
Chat has been proven to help sellers achieve the following:
Drive higher conversion of products
-Chat is a powerful tool for you to clarify shopper's enquiries and provide excellent customer service to drive conversion.
Build customer loyalty
-Customers who are satisfied with your chat service are more likely to return to your shop for repeated purchases.
Reduce returns and refunds
-Many requests for returns or refunds arise out of mismatched expectations. Chat allows you to answer shoppers' questions and manage their expectations.
Reduce returns and refunds
-Many requests for returns or refunds arise out of mismatched expectations. Chat allows you to answer shoppers' questions and manage their expectations.
From Seller Dashboard, check your Sales. Click Detail.
There is a Ask Buyer at the upper right of the box
Be quick and responsive
-Providing quick responses will help shoppers to make a decision faster and drive higher sales.
Be polite and engaging
-Try to understand customers' needs and personalise the answer to their experiences.
Be patient and professional
-Providing helpful after-sales support is as important as pre-sales.